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Privacy Policy

 

Last updated: August 2026

Bespoke Construction Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us or enquire about our services.

1. Who We Are

Bespoke Construction Group provides construction and development services to residential and commercial clients.

For the purposes of UK data protection law, Bespoke Construction Group is the data controller responsible for the personal information collected through this website.

Company: Bespoke Construction Group
Address: Unit 8, Campbells Business Park, Campbells Meadow, Kings Lynn, Norfolk PE30 4YR
Email: [email protected]
Telephone: 01485 570067

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information that you provide directly to us when you contact us, submit an enquiry through our website or communicate with us about our services.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Company or organisation name, where applicable

  • Information about your project or enquiry

  • Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests for information

  • Discuss potential construction or development projects

  • Provide quotations or information about our services

  • Communicate with existing and prospective clients

  • Deliver and manage our services

  • Maintain records of enquiries and communications

  • Improve our website and services

  • Maintain the security and performance of our website

  • Meet our legal, regulatory and accounting obligations

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract – processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

Legitimate interests – processing is necessary for our legitimate business interests, such as responding to enquiries, communicating with clients and operating and improving our website.

Legal obligation – we may need to process or retain certain information to comply with legal, regulatory, tax or accounting requirements.

Consent – where required, we may ask for your consent before processing your information for a particular purpose. You may withdraw your consent at any time.

5. Contact and Enquiry Forms

When you submit a contact or enquiry form through our website, the information you provide will be used to respond to your enquiry and, where appropriate, discuss the services you are interested in.

Your information may be sent to us by email and securely stored within our website or associated systems used to manage enquiries.

We will not add you to a marketing mailing list simply because you have submitted an enquiry unless you have separately agreed to receive marketing communications.

6. Cookies and Analytics

Our website may use cookies and similar technologies to ensure the website functions correctly, understand how visitors use the website and improve its performance.

Where required by law, non-essential cookies, including certain analytics or marketing cookies, will only be used after you have provided your consent.

You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.

Please refer to our Cookie Policy for further information about the cookies used on this website.

7. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide our services. These may include:

  • Website hosting and maintenance providers

  • Email and IT service providers

  • Professional advisers such as accountants or legal advisers

  • Contractors or service providers involved in delivering our services

  • Analytics and website performance providers

  • Government bodies, regulators or law enforcement agencies where required by law

Where third parties process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

8. International Data Transfers

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by UK data protection law.

9. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements.

The length of time we retain information will depend on the nature of the information and our relationship with you.

Where an enquiry does not result in a business relationship, we will not retain the information for longer than reasonably necessary.

10. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

While we take reasonable precautions to protect information submitted through our website, no method of transmitting information over the internet can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how your information is processed

  • Object to certain types of processing

  • Request the transfer of your information in certain circumstances

  • Withdraw your consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us using the details provided at the beginning of this Privacy Policy.

We may need to verify your identity before responding to a request.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Further information is available on the ICO website.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, legal obligations or the way we process personal information.

Any updated version will be published on this page with a revised “Last updated” date.